Category

customer service

We Live in the NCR Where GovCon Companies Live

We Live in the NCR Where GovCon Companies Live

By | capture executive, customer service | No Comments

What happens when you call your capture management software company and ask them to come by for a demo or service call?

Nothing!

Why?  Because they’re too far away and they don’t travel to client sites.

Unless you’re with BIT Solutions – we live in the GovCon universe where you do, and we make house calls!

So, give us a ring and book a demo today!

CaptureExec's All-Inclusive Fee

CaptureExec’s All-Inclusive License Fee

By | capture executive, customer service | No Comments

You’re getting tricked by other capture management software companies, and you probably don’t even know it.

You read that right – when you buy their software, you’re paying twice:

Once for the software platform.

Once for the back-end database.

Problem is, they only tell you about the first one until it’s too late and you’re committed.

Unlike our competitors, BIT Solutions offers CaptureExec, the premier capture management tool for all your needs, for a single licensing charge with no hidden or additional expenses, including the back-end database.

Do your homework – if you have to check out other products on the marketplace, make sure to ask other vendors about this back-end database charge. We’re confident their answers will send you back to us!

A Word About Customer Service

A Word About Customer Service

By | capture management, customer service | No Comments

Ken Blanchard, famous author of the book “The One Minute Manager,” once said this about customer service:

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to turn them into raving fans.”

Well, here at BIT Solutions, it’s our obsession to turn you into a raving fan.

Put another way, there’s no higher ideal here at BIT than delivering exemplary customer service and attention.

How do we execute on that promise? We do so with something we like to think of as a “customer bill of rights” – you entrusted us with your business, it’s now incumbent upon us to deliver.

  • We respond to every support ticket within 24 hours, often 1-2 hours in actuality.
  • Our Customer Care Team is always available via direct emails and phone calls.
  • We conduct recurring, quarterly check-in calls with every client to ensure their requirements are being met and their expectations are being exceeded.
  • We offer regularly scheduled free classes on specific CaptureExec features and upgrades that you can join at any time.

Our customer support team includes some star performers, Natalie Hensel and Brenda Barboza. Natalie and Brenda know CaptureExec inside and out, and even more importantly, they will see to it that you become a raving fan of BIT Solutions!